DoubleTree by Hilton Melbourne

Within close proximity to Federation Square and Flinders St Station, Double Tree By Hilton Melbourne was not only perfectly located, but in addition they really do lots of the small things exceptionally well and these things all add up to what I can honestly say is one of the best customer service experiences we’ve had throughout the many hotels we have stayed at worldwide. A fresh baked cookie on arrival, friendly team at Reception, a fantastic breakfast crew, (lovely buffet breakfast) and housekeeping who also did a great job. We were greeted warmly and treated well by everyone during our recent 3 night stay.

I stayed here for my 30th birthday, and the moment the staff found out about this, they pretty much went all out as much as they could - complementary wine and upgraded the room to a higher floor. The staff in general were just excellent at making us feel welcome both on arrival, and every time we left and came back to the hotel. The location as well is utterly amazing, and you can get nearly anywhere in Melbourne within 10-15 mins, either walking or by tram. Having Degraves Street around the corner also helps in the way of cafes/restaurant access. The room itself was modern and spacious with a SPECTACULAR view of the Yarra River and Southbank - the windows were huge too, with massive blackout windows. The bed was super comfy, although it did take me a couple of nights to adjust!

The staff were absolutely wonderful and accomodating! I’ve never booked and stayed at a hotel myself, and it was such a breeze of a process. The room was small, but exactly what you need if you’re only staying there to sleep. The staff were so kind and friendly, it was the highlight of the stay, despite only interacting with them when we checked in and checked out.

The room was very quiet and the bed and pillows were extremely comfortable. The "location" presumable refers to the hotel location, which is very accessible to trams and trains, and an easy walk to all the city shops. I went to a show at the Rod Laver arena, a tram right outside the hotel door took to me to the venue, and an easy walk back into the city down through gardens and along the river, was all very easy.

All the staff were really pleasant and helpful. It was a great location and the bed was really comfortable. We were out for most of the day until 4pm one day and the room hadn't been serviced during that time. We didn't mind as a lot of hotels now are offering eco service where you can choose to reuse your towels and not have your bedding changed every day- an initiative all hotels should be looking at introducing.